Welcome to Service 24/7 Blog!
This Blog gathers service stories from all the Hilton Worldwide hotels in Latin America & the Caribbean.
Hotels in this amazing and diverse region attract different segments, either leisure or business. They belong to different brands such as Hilton, Hilton Garden Inn, Doubletree or Embassy but, there is something in common between these hotels. All of them deliver excellent Service 24/7, and, we feel good about it. If our guests are satisfied, we feel good. If a guest smiles, we feel good. When a guest comes back, we feel good and, we feel even better when we recognize those that made it possible to feel good.
How we accomplish this? Through WOW experiences, like the ones posted on this Blog. Team Members make it possible for guests to feel home when they are at our hotels. Team Members have left a mark in guests that have become part of our family.
It is not just delivering a personalized service what makes Service 24/7; it is a combination of things like friendship, empathy, understanding, care, kindness, and responsibility, among others. Service is sharing moments and details with people you wish to see again. Service means helping the guests to have a great experience so that they remember the team and the hotel when they come back for that special moment and the extra mille they once received during their first stay.
Welcome to our Blog, we invite you to vote for the best service experience. It is time for you to recognize as well whose Team Members that make possible to deliver an excellent service to our dearest guests.
Vote and feel good!!!
Instructions
It is as simple as 1, 2 and 3.
1) Read the stories posted in the Blog.
2) Choose the story you like the best and that represents an example of excellent Service 24/7.
3) Click on “This is the winner story!” and please make sure to continue reading the Blog!!!
The Team Member involved in the story with more votes will enter Hilton’s Hall of Fame and will featured in the Blog and congratulated in all of our social media channels (besides winning amazing prizes).
Remember Service 24/7 feels good so, help us improve our service and recognize our Team Members by participating in this Blog.
Either if you are a guest or a Team Member, if you want to write an article or story for the Blog regarding excellent service or, contact ana.anez@hilton.com or ruth.cuadrado@hilton.com.
