I would like to take this tme to recognize a member of your team, ms. Lynn Fleming. There is not enough room on the Hilton Moments card to tell you what you probably already realize. That ms. Fleming has and is a very valuable member of your team. She has at time gone beyond what you would normally expect from Front Desk staff. Making reservations and assisting me in any requirements that came up during my stay. Ms. Fleming has the extrordinary ability to keep smiling and help when it appears that everything else is going wrong around her. Her ability to adjust to changes and requests while maintaining the "customer" first attitude is amazing. Having stayed 90+ days this year I cannot recall when she was not willing to assist both guest and her fellow co-workers. I have watched her patience and guidance with new staff as she leads them through the front en requirements. Her genuine concern for everyone and the desire to have those around her happy is a gift that should be recognized and not wasted. I don't know the ins and outs of hotel operations but what I do know is that ms. Fleming is an asset that should be groomed for any supervisory position. Thank you!
Featured Tema Member: Lynn Fleming, Hilton Curação
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