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Regina, The casino Director saw a Hostess given a hug to a regular casino player as in show of moral support.  When he inquired of the situation she explained that the customer was checking on her accumulated points in kind of a sad manner.  Regina asked the client if everything was ok.  The outcome was that she lost her job recently.  Regina promoted to her the Hilton Job search site.  And she left feeling emotionally supported.  She had kept visiting the Casino and Regina keeps greeting her everything in a very personal way.