My family and I had a great time staying at the Hilton, which was recommended by three friends. Our room was very clean and the bed was very comfortable. Choices of food for the continental breakfast (included in our price) were decent, but what made it better was the service. We liked that the waiter often came to our table to offer tea and coffee. The free cocktails were also enjoyable, but again, the friendly and courteous gestures of the staff always get accolades in our book. Professionalism is key.
The enormous swimming pool and the beach was definitely the highlight for our 12 year old. I would like to give a special thank you to Adrian, the person who cleaned our villa during our stay. He must have noticed the birthday card my husband and daughter gave we which I had left on the bedside table. After coming home from an extremely hot, exhausting, but amazing day at Chichen Itza, I was greeted by a tiered cake-shaped towel decorated with fresh, red hibiscus flowers on our bed. It was such a beautiful surprise on the day of my birthday! That moment did not end there. From that day to our last night at the Hilton, Adrian replaced the wilted flowers with fresh ones and every single day, we would go back to our villa and it would, make us smile and, of course, I took a picture of it each time. I have to say those 10 years from now, if we had to describe our stay at the Hilton, Adrian’s thoughtfulness will surely stand out in our memories. I would like to add that we booked our flight and hotel through Hilton (we opted for Jet Blue) and the process was flawless. We actually got a better deal compared to Expedia, Kayak, etc. Overall, we had a very pleasant and wonderful experience at the Hilton Cancun.
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