First Class concierge

Prior to arriving, I contacted Kimberly about purchaising flowers and having them in our room on our arrival (as the reason for our trip was our anyversary). I was quoted a price from the bouquet near the hotel, but when I arrived Kimberly told me about the work she had done to getting flowers at lower cost. And the were BEAUTIFUL Flowers. She helped us deal with the airport about our damaged baggage. She basically just said " let me handle it", and we never had to do anyting. A couple of days later we had a different bag to replace ours. She had a bottle of wine and box of chocolates deliverd to our room one night in honor of our anniversary. Extremely sweet of her, my wife was very impressed. (She almost thought I had something to do with that one!) Each day she saw us she made an effort to say hello, talk, and ask us if we needed anything. We had an amazing experience and everyone on your staff, espacially Kimberly, was extremely nice and helpful. I believe she is an invaluable member of your staff.


Featured Team Member: Kimberly Richardson, Hilton Curação