Friday, September 10, 2010

Hilton's modern-times Cinderella

A certain beautiful night, at the Sol & Sombra restaurant, 2 guests who were the coordinators of a large event that took a whole week, went to have dinner saying that they were too tired. I noticed she limped. I’ve overheard a conversation among them saying that her feet were hurting and she’d give everything for a slipper.



I asked quickly Marco Antonio, one of our servers to go to Lodging service to get a pair of slippers. When he got back we put them on the tray, went to the table…


He put down his tray with the slippers and I said (watching her astonishment) “here we have the gift of guessing people’s thoughts”. She opened a wide smile crying “Oh my God, I can’t believe it!”. She took of her shoes and put on the slippers, thanking us and saying that we are the best.


That “Hilton Moment” was considered for the Wow Awards! Now I proudly carry a pin in my uniform saying “I have the Spirit”.






By Ana Silvia (F&B Supervisor at the Hilton Sao Paulo Morumbi)

11 comments:

  1. Bruna FananiSeptember 13, 2010 at 1:44 PM

    Amazing

    ReplyDelete
  2. AnonymousSeptember 13, 2010 at 5:49 PM

    This was an excellent Hilton Moment that is share every month during Esprit Training (Induction) to see a real exemple of "filling the world with warmth and light of hospitality"!
    Ana Silvia and Marco really have the Spirit of Hospitality!!
    The team of Hilton Morumbi are very proud of them!
    Nadia Farhat

    ReplyDelete
  3. Rafaela FigueiredoSeptember 15, 2010 at 4:36 AM

    Ana Silvia rocks! Congrat`s Ana!
    You are always inspiring people.
    Rafaela Figueiredo

    ReplyDelete
  4. AnonymousSeptember 15, 2010 at 5:24 PM

    Memorable story, inspiring attitude!!

    ReplyDelete
  5. AnonymousSeptember 17, 2010 at 11:11 AM

    Very well!

    ReplyDelete
  6. Aline SilvaOctober 4, 2010 at 5:57 PM

    I used to work with Ana Silva at Hilton Morumbi, and honestly she is fantastic. Guest oriented.
    Congrats Ana!
    Aline Silva

    ReplyDelete
  7. Rai GaetaOctober 4, 2010 at 7:21 PM

    I'm not surprised at all.....I Know Ana for such a long time and I shared with her long days and nights working in hospitality and she always care about all the people around her...It's her genuine spirit!!! She is adorable!!!

    Rai Gaeta

    ReplyDelete
  8. Taís de SouzaOctober 5, 2010 at 8:17 AM

    Ana Silvia você arrasou! Esse é um exemplo do sangue azul que corre nas suas veias do serviço 100%!
    Parabéns querida, você merece todos os elogios, sempre!
    beijos

    ReplyDelete
  9. Thata Sinhorini FreireOctober 5, 2010 at 2:24 PM

    This was a truly esprit moment, well done

    ReplyDelete
  10. Vanessa GodoiOctober 7, 2010 at 5:44 AM

    More than well done!!! What a nice attitude! I had the pleasure to work with Ana and she always WOW the guests. Vanessa

    ReplyDelete
  11. AnonymousOctober 8, 2010 at 5:53 PM

    Ana, é sempre Esprit!

    ReplyDelete

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