Iris Marques /Front Office Person, a guest was inquiring instruction and direction and how to get to the Department of State to get some important blank forms that he needed. Iris offered to get them the next day taking advantage that she was off. The next working date she brought the import forms and the guest was able to complete his personal affairs.
great job
ReplyDeleteI had the pleasure of meeting Iris and benefit from her hospitality. She went out of the scope of her duties to please my needs during my stay. Her devotion to customer satisfaction were proven when she volunteered to provide services not made by her hotel in order to keep a customer happy and at ease! Kudos for Iris, she should be taken as a very good example of what customer service is all about.
ReplyDeleteshe so nice
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