Professionalism

Here's another review from one of our past guests:

We are again writing to you on behalf of Mr. Blade de la Rosa, your Manager on Duty. We returned to your hotel to vacation on December 27th and stayed through December 31st, 2009, due in no small way to the service and consideration that we received from Blade on a previous occasion.

We were waiting at the front desk to be assigned a room when Blade recognized us, warmly greeted us and proceeded to finalize our room assignment. Blade arranged for us to experience rooms in the new Lagoon Villas. In addition, he made the same arrangement for another party, who were our traveling companions.

As before, throughout our entire stay at your hotel, we frequently observed Blade interacting with the other guests and staff. He was always supportive and cordial, professional and efficient and has an incredible memory for previous guests’ names and faces.

We have been regularly vacationing at your hotel since 2003 and our first experience with Blade began in 2006 which generated our first letter to you.

As previously mentioned, Mr. de la Rosa demonstrates a high degree of interest in the satisfaction of your guests and goes out of his way to insure their comfort. And he does this with a smile.

We want you to know that he is a definitely an asset to your organization at the Caribe Hilton as he conducts himself as the Manager on Duty. We look forward to returning to your hotel due in large part to his intervention and professionalism.